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American Airlines

🇺🇸 United States
American Airlines, Inc.  | 
43
ASO score
Text
31/100
Reviews
100/100
Graphic
40/100
Other
0/100
rating
App Rating
4.2
rating
Votes
6.23M
rating
App Age
13y 3m
rating
Last Update
Mar 15, 2024

Compare with Category Top Apps

Metrics
Current App
Category Top Average
Difference
Installs
20M
5.1M
+290%
Rating
4.25
4.24
+0.2%
Number of Ratings (Voted)
4.6M
3.3M
+39%
App Age
13y 3m
7y 11m
+68%
In-app Purchases Price
$0
$28
Update Frequency
16d
96d
-83%
Title Length
17
24
-29%
Short Description Length
81
67
+21%
Description Length
2 550
2 521
+1%
Number of Screenshots
7
13
-45 %
Has Video?
No
0% has videos
Size
0MB
0MB

Category Ranking in United States

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Downloads

Downloads Graph
Downloads icon
Total
19.8M
Last month icon
Last month
226.4K

Text ASO

Title (
Characters: 17 of 50
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American Airlines
Short Description (
Characters: 81 of 80
)
Get the app that knows where you’re going - view your flight, check in & more
Description (
Characters: 2550 of 4000
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With the American Airlines app, you’re covered with the information you need exactly when you need it. Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips. -Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time. -Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way. -Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. -Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. -AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today. -Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. -Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. -Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. -Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds. -Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com to check flight information and watch movies and TV shows at no cost. Contact Us: 800-222-2377 Why we need the permissions: Bluetooth We will be adding location assistance to mapping (see our new terminal maps) that uses BLE Location Your location helps us give you relevant information tailored to where you are at the time. Photos/Media/Files Access to photos is required to store parking reminders. Camera The camera allows the app to scan credit cards and expedite the checkout process. Wi-Fi connection information This allows the app to understand when connectivity exists to give you the data you need. Other Other various permissions allow the app to: receive google notifications, process notifications while the device is trying to sleep, access American’s web services, and vibrate for important messages.}
Read more

Visual ASO

Screenshots

Rating & Reviews

Reviews Overview
🧐 Coming Soon…
Rating
4.2
6 227 554 voters

Some Latest Reviews

Josh Lyman
19 May, 2024
1
Horrible UI. Every time you open the app it seems to decide at random which options to include on the main screen. The app also revoked my boarding pass for a layover flight just because they thought it would be too close for me to make it. I made the flight, but had to ask the attendant in person to let me on, despite the fact that I had already checked in to the flight hours before. That delay almost made me miss my flight and spend a night in the airport. Unacceptable
Alba Rojas
18 May, 2024
1
Mala la atención en el avión. Aún de primera clase.
DJ V
18 May, 2024
1
Horrible app, horrible airline. United is objectively better.
Timothy “Tim” Churchwell, CCIM
18 May, 2024
3
Last 6 months, frequent delays and rescheduling (only a couple due to weather). And often they are "delayed 30 minutes....5 times! And gate and terminal Attendant service has deterioted as well.
Dan Ernest
17 May, 2024
1
While the flight attendants and pilots were fantastic the app is horrible. It locked up & wouldn't let me view boarding passes an hour prior to flight. Couldn't board our resolve, app locked up my trip so the kiosks couldn't print pass. Missed flight, causing missed connecting flight. Arrived 8 hours late to destination. When app manually fixed by support staff, it canceled me return flight. 2 hours on hold to get new return flight. No plans to ever use American airlines again. Horrible App
Devi Mazyck Gomez
17 May, 2024
3
Waiting on app support to respond back regarding bug issues when trying to update or make changes to personal information.
Yanique Brown
17 May, 2024
5
love the prompts and convenience of having everything at your fingertips
Ev C
17 May, 2024
1
Worst airline of the bunch. I'd rather fly United even if the plane falls apart.
E Kopfer
17 May, 2024
1
Given that American airlines has outsourced all of their us-based customer service, why would we ever expect anything other than mediocry.

Other

Additional Information
Rating:
4.25
Voted: 6.23M
Google Play Link:
Website:
Email:
Privacy Policy:
Categories: Travel & Local
Size: -
Installs: 19.8M
App Age: 13 years 3 months
Release Date: Feb 07, 2011
Last Update: Mar 15, 2024
Version: 2024.10
Version history
2024.10
Mar 15, 2024
We’re continuing to work behind the scenes to improve your app experience
2024.9
Mar 08, 2024
We’re continuing to work behind the scenes to improve your app experience
Version history